With the recent concerns and uncertainty surrounding the COVID-19 outbreak, we wanted to reach out to let each of you know that we remain open for business and are committed to helping keep both our clients and patients stay healthy during this turbulent time.
Of course, I would like to reassure you that we are taking every available precaution to help keep one another healthy. The health and well-being of our clients, staff and patients remains our utmost priority. While infection control measures are consistently in place to help prevent disease transmission within our office, we have enforced additional infection control guidelines to help ensure a safe environment for all.
With this in mind, we ask that any client requiring an examination please follow social distancing guidelines whenever possible. If you are ill, or have recently travelled please call ahead so that we can make alternate arrangements to see your pet without putting your neighbours at risk.
Of course we understand that access to your pets’ nutritional requirements and medications is essential. At this time we would like to assure you that our Webstore is running efficiently and remind you that it is possible to have your foods and medications delivered to your door without having to leave the comfort of home. This service is available to you 24/7. You can sign up here on our website or contact us if you have any questions. To ensure that there is an adequate supply for all, we have limited transactions to a maximum of 2 bags of food per client per order.
Please bear with us as we navigate the ever evolving situation. If there are important updates we will ensure that you are kept up to date of any changes involving your pet’s care. In times like these we want you to know that we are here for you.
Thank you for continuing to entrust your pet’s healthcare to us.
Sincerely,
Dr. Shannon Lee
Scott Veterinary Clinic