Clinic news

Visiting the clinic? Here’s what you need to know

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If you are planning to visit the clinic please call us first. The front door is being kept locked for everyone’s safety.


For Animal Visits:

  • Please return to your car and call us at 519-752-3431.
  • A staff member will come out and collect your pet from your car.
  • The Doctor will call you on your cell phone to discuss your pet’s needs.
  • Your pet will be examined.
  • The Doctor will call you back and discuss their findings and recommendations.
  • You will be transferred to the front desk for payment processing over the phone.
  • A staff member will return your pet and all medication/food and items your pet will need.

For Medication & Food Pick Up

  • Please return to your car and call us at 519-752-3431.
  • The front desk will process payment over the phone.
  • A staff member will come out and give you your items.


For those of your waiting for food orders, our supplier is working very hard to get our orders to us as quickly as possible, but as of March 31st most food orders will take approximately 7-10 business days to arrive. Thank you for your patience.

Thank you for helping keep our staff and clients safe.

Scott Veterinary Clinic Staff




Covid-19 Update

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At Scott Veterinary Clinic, we are committed to the health of our clients and companion patients. As such, we are closely monitoring the developing COVID-19 crisis. At this time, we are committed to remain open to continue to serve the pet population of Brantford. On top of our current comprehensive cleaning and safety protocols, we have increased our efforts around the hospital to keep exposure to COVID-19 to a minimum.
What are we doing?

  • We use a known viricidal (virus killing) spray frequently on exposed surfaces – especially focusing in on the waiting room, the exam room, the surgical and treatment area, and other high-traffic areas of the hospital.

  • During the course of this epidemic, we will be using anti-bacterial wipes on all door handles between patients and on our payment processing machines after each use.

  • Our staff is highly educated in infection control measures for our veterinary patients, the majority of this knowledge which applies in this human-based crisis.

  • We are committed to continuing to see patients for all of accidents, emergencies, ailments and illnesses, HOWEVER we will be cancelling elective appointments and procedures until further notice.

What is the risk to our animals?

  • According to WHO, the risk of transmission from humans to cats and dogs is likely incredibly low (there has only been one case of a dog who tested ‘weak positive’ in Hong Kong) and the chance of them transmitting COVID-19 to us is exceedingly low, based on current information.

  • Despite this, they still recommend frequent handwashing around pets and discourage letting your dog and cat lick your face, until more is known.

  • Should you become ill, please treat your pets as any other family member and limit your contact with them as much as possible.

What can our clients do?
In order to keep us from having an exposure in hospital, we ask the following:

  • If you are in self-quarantine, we ask you not to bring yourself or pet in hospital. If it is life threatening pet emergency, we will provide directions on how to safely see your pet without exposing other individuals.

  • If you have travelled to an at risk area, have come into possible contact with a COVID-19 positive person, or have any sign of respiratory disease we ask you to delay any routine care or elective surgeries for your pet.

    • If your pet is sick and needs an appointment: We may ask you to drop off your pet for an exam and admit from your car and have a doctor or staff member take history over the phone.

  • We encourage you to use our provided antiseptic handwashing solutions around the hospital (there are some at reception and in each exam room), even if you feel completely healthy.

  • We would ask that you limit the amount of people coming into the clinic to one (1). Our staff is happy to help you if you need extra assistance coming or leaving the practice.

  • We continue to offer our online web store where you can have veterinary specific food delivered right to your door. Please phone our front desk for more information on this program!

We will continue to communicate with you on any changes to our COVID-19 plan by social media, or by our after-hours message.

From all of us at Scott Veterinary Clinic we wish you safety and health in these uncertain times.

Warm Regards,

Dr. Shannon Lee and the staff of Scott Veterinary Clinic

dog using a laptop computer


By Clinic news, In the news No Comments

With the recent concerns and uncertainty surrounding the COVID-19 outbreak, we wanted to reach out to let each of you know that we remain open for business and are committed to helping keep both our clients and patients stay healthy during this turbulent time.

Of course, I would like to reassure you that we are taking every available precaution to help keep one another healthy. The health and well-being of our clients, staff and patients remains our utmost priority. While infection control measures are consistently in place to help prevent disease transmission within our office, we have enforced additional infection control guidelines to help ensure a safe environment for all.  

With this in mind, we ask that any client requiring an examination please follow social distancing guidelines whenever possible. If you are ill, or have recently travelled please call ahead so that we can make alternate arrangements to see your pet without putting your neighbours at risk.

Of course we understand that access to your pets’ nutritional requirements and medications is essential. At this time we would like to assure you that our Webstore is running efficiently and remind you that it is possible to have your foods and medications delivered to your door without having to leave the comfort of home. This service is available to you 24/7.   You can sign up here on our website or contact us if you have any questions.  To ensure that there is an adequate supply for all, we have limited transactions to a maximum of 2 bags of food per client per order.
Please bear with us as we navigate the ever evolving situation. If there are important updates we will ensure that you are kept up to date of any changes involving your pet’s care. In times like these we want you to know that we are here for you.

Thank you for continuing to entrust your pet’s healthcare to us.


Dr. Shannon Lee  
Scott Veterinary Clinic


Merry Christmas and Happy New Year!

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Warmest wishes to all from your friends at Scott Veterinary Clinic!

Two thousand and nineteen has been another busy year here at Scott Veterinary Clinic. We have all been very busy working to make your visits a better experience for you and your pets. Your comfort and happiness are our priority, and we strive to exceed your expectations at every visit.

Many of you have noticed our new signs and commented on how much you like them. Thank you. We like them too, and can’t wait to get them lit up!

We have also made significant improvements to our surgical monitoring equipment and diagnostic equipment. This will make your pets procedures safer and more comfortable. Construction is about to begin in the Dog Ward. We are having new indoor dog runs installed. Our outdoor runs are great for the summer months but this will give our boarders extra space for the cooler winter months.

We have added some new faces to our staff recently. Have you met our newest receptionist Kali? Kali recently graduated from the Veterinary Assistant program at Seneca College. She is very helpful and friendly, a lovely addition to our team. We are so happy to have Kali!

You may also have seen our student Beatrice joining in on appointments and helping out around the clinic. Beatrice is a McMaster student currently and hopes to attend the Ontario Veterinary College in September of 2020. Beatrice is here getting some clinical experience, we think she is going to make a great doctor!

We also welcomed back Dr. Forbes this year. She has returned to work after recovering from surgery to repair her fractured ankle. We missed Dr. Forbes and are happy she has returned.

Our wonderful receptionist Laura and her husband Ryan have welcomed their new son Conor to their family. Conor was born on August 31, the day after Laura left for her maternity leave. Conor is a very sweet little boy. Congratulations Laura and Ryan!

We are very sad to announce that one face is missing from our clinic family. Our Spookie has crossed the Rainbow Bridge. Spookie had been battling inflammatory bowel disease for several years. We could no longer support her enough to keep her happy and comfortable. Spookie will be sadly missed.

Zeta misses Spookie too but she is still up to her usual monkey business of breaking and entering other kennels to steal food, smashing the treat jar on the floor, hoping it will open and just being a general nuisance. What would we do without her?


A very special dog named Scarlet came into our lives in 2019 as well. Scarlet lived with a young family that loved her. Scarlet had contracted heartworm disease and was also struck by a vehicle. Her family chose to surrender her to the SPCA so that she could be attended to properly. Dr. Lee chose to donate all of Scarlet’s treatments, surgeries, medications and care. She has spent the past 6 months with us in recovery and rehabilitation. Scarlet has just recently found her new forever home. We wish her and her new family the best of luck!

It has also been a busy year working with our friend Chantal at Hobbitstee Wildlife Refuge. We are so happy to help with all of her special cases. To name a few, this year we helped a fox kit with a broken jaw. She made a full recovery and was successfully released. There were many birds with multiple wing and other injuries. We saw owls, swans, loons, eagles, hawks, sea gulls, and geese. Through surgical repair, splints and bandages, a great number of them were rehabilitated and released. We also helped some snakes, opossums, turtles, coyotes, and fawns along the way and were glad to do so. Every little life matters and is important to us.

A t this time we want to take a moment to let you know that we cherish each and every one of you and we are so glad that you have chosen us to be such an important part of your pet’s life.

We hope that this Christmas season brings with it everything you are wishing for. We wish you time with your family and friends, a nice dinner, (maybe two), some pretty lights or a lovely tree, whatever your wish may be. Last but not least; love and celebrate your pets every day. The human animal bond is a powerful force that you are so fortunate to have found.

appy Holidays from everyone at Scott Veterinary Clinic!

Winter Hazards

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Autumn certainly disappeared in a hurry! We no sooner finished raking leaves and the cold weather was here. Winter can be a beautiful time of year, with fresh snowfalls, outdoor activities with our families and our pets.

We have a few recommendations for you to help keep your pets safe during this season:

1. Salt: Coarse salt is usually used for de-icing sidewalks and streets and can be dangerous for your dogs feet. Walking through it should be avoided. Prolonged contact can cause burns, and your dog can ingest it by licking his paws. If your dog will tolerate wearing boots that would be the safest way to keep his feet clean and dry. If not be sure to wipe the paws as soon as you come indoors. This will also give you an opportunity to check for cuts and scrapes from ice. Pet friendly de-icing products can be purchased for use instead of regular salt.

2. Extreme cold: If it’s too cold for you to stay outside, it’s too cold for your pet. Some breeds of dogs have been adapted to live in cold climates so some exceptions can be made. For dogs that do live outdoors proper housing is extremely important. Usually it’s best for dogs to stay inside and go outside for short periods of time to relieve themselves. Coats and boots help them to cope with the low temperatures. Cats and dogs are susceptible to frostbite so it’s best to keep them indoors when it’s very cold out.

5/ Snowstorms: Did you know a dog can lose his scent trail and sense of direction in a snowstorm? This is a good reason to keep them on a leash if you are walking in a blizzard.

6/ Antifreeze: Antifreeze is one of the most dangerous hazards that face animals in the winter. It is extremely toxic and has a sweet taste so they are attracted to drinking it. It takes approximately 3 ounces of ethylene glycol (the active ingredient in antifreeze) to be lethal to a large dog. Please be cautious with its use and never let pets drink from puddles, they may contain antifreeze.



Halloween Hazards

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It’s easy to get caught up in all the excitement at Halloween but we need to remember to be extra vigilant with our pets during this busy time. Whether it’s Trick or Treating, or parties at home it’s very important to avoid the following dangers:

1. Ingesting chocolate: Chocolate contains caffeine and theobromine (a vasodilator and diuretic) which can cause life threatening seizures and/or increased heart rate. If your pet ingests chocolate call your veterinarian immediately. The type of chocolate (milk, dark) and the amount are important information that your vet will need. Depending on what was ingested, no treatment may be needed, or emergency treatment may be needed.

2. Ingesting Xylitol: Xylitol is a natural product derived from sugar and is used to sweeten things such as chewing gum. It is safe for humans but not for our pets. Even small amounts can be dangerous for dogs. It causes the pancreas to secrete more insulin than usual causing a dangerously low blood sugar which can be fatal. Call your veterinarian immediately if your pet ingests anything with xylitol in it.

2. Noise: Your pet may become very anxious or stressed with the sounds of children coming to your door, whether they knock, ring the door bell or yell “trick or treat”. Be prepared. Putting your pet in a quiet room may help, a Thunder shirt, or maybe spending some time at a friend’s house that will be quieter. In some cases some anti-anxiety medication may help.

3. Escape: When the door is constantly being opened for Trick or Treaters there is a chance that your pet may slip out unnoticed. Be vigilant. Put your pet in a room or in a crate to keep them safe.

4. Decorations: These can become a hazard if your pets eat them. They can become lodged in the intestines and cause a life threatening emergency. Keep your pet away from all decorations or small toys. Call your veterinarian immediately if your pet ingests something, or begins to show signs of being unwell.


♫ Summer Time, Summer Time, Sum-Sum-Summertime ♫♪♫

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Finally the weather is warming up. After what seemed like an eternity of rain we have sunshine and blue skies.

This is the time of year to remember that we need to take special care of our four-legged friends when it’s hot outside.

Leaving your pet in a hot car, even for a few minutes, can be life threatening. Researchers have studied how long it takes for a car to heat up on a hot day. The findings were alarming: in less than an hour the inside temperature of a car parked in the sun on a day that reached 35 degrees C or hotter, hit an average of 47 degrees C!

Cars parked in the shade on a hot day had lower – but still scorching – temperatures. After 1 hour, the interior temperature of these cars reached an average of 38 degrees C.

The dashboards of these cars averaged 48 degrees C, the steering wheel averaged 42 degrees C, and the seats averaged 41 degrees C. It is never safe to leave a pet unattended in a parked car, even with the windows rolled down.

If you see a pet left in a car you can call 310-SPCA (7722), your local SPCA or Humane Society, or your local police.


Another thing that we need to be careful of is the temperature of asphalt. Unless you’re walking around barefoot it’s easy to forget just how hot the pavement can be. Use the “5 second rule” to determine if it’s cool enough for your pet’s feet. Place the back of your hand on the pavement where you want to walk your dog. If it’s too hot to leave it there for 5 seconds it’s too hot for the pads of your dog’s feet. Serious burns can occur.

Stay safe and have a great summer! 

magnified Mosquito

Heartworm testing

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4DX Plus. This test shows a blue dot for a positive control only. The test is negative for heartworm and tick-borne diseases.

Each year starting April 15th we begin drawing blood samples from dogs 6 months of age or older. With the antigen test that we use we are actually looking for the presence of adult heartworms that your dog may have picked up the previous year. Heartworms need to be at least 6 months old for our test to detect them. The test also screens for exposure to 4 different tick-borne diseases., the most well known being Lyme disease. We use Idexx’s Snap 4DX Plus test and each dog is tested individually, usually while you wait. All we need is 3 drops of blood and 10 minutes.

Heartworm is an insidious disease that is spread by mosquitoes that carry the heartworm larvae. It can take upwards of 3-5 years for your dog to show any symptoms of the disease.

Immature heartworm (Dirofilaria immitis) seen under microscope in our own lab using Difil method and stain.

We’ve had a few dogs this year that have tested positive for tick-borne diseases, and one dog that has tested positive for heartworm disease. Heartworm is very serious in our area, with pockets of it all along the Grand River all the way to Lake Erie. Heartworm disease can be easily prevented, but treatment for a positive dog can be very expensive and just as dangerous to the health of the dog as the disease itself. Untreated dogs will eventually succumb to the disease, as it will progress to pulmonary and cardiac failure.

If you have any questions about heartworm, or tick borne diseases such as Lyme, please let us know.

Snap reader shows results and saves them in patient file.

How Do I Bring My Cat to the Vet?

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Is bringing your kitty to the clinic a nightmare? Do you end up scratched and bleeding and still not have him in his carrier? This is an all too common problem for cat owners and the result is far too many kitties not receiving the veterinary care that they need.

We can make it easier for you and your kitty with a few simple steps:

  • Make your cat love his carrier.

Leave the carrier out and open so your cat can go in and out whenever he likes. Put blankets in the carrier. Use pheromone wipes or sprays such as Feliway in the carrier and on the blanket. Put food and treats in the carrier and after he starts going in on his own close the door for brief periods of time. Then start taking your kitty for short rides in the car. Remember to never leave him unattended in the car.

  • Choose the right type of carrier.

The carrier should be large enough for your cat to turn around in. It should have a door that locks and the top should be removable. You should not have to dump your kitty out of the carrier or stuff him into the carrier. Always use one carrier per cat.

  • On arrival at the veterinary clinic do not place your carrier on the floor. Cats do not like to be on the floor and do not like other animals peeking at them through the carrier door. Place your carrier on a table or on the chair beside you if you are not put into an exam room right away.
  • Let your cat explore the exam room if he likes. Offer him toys and treats and praise to help him relax.
  • Your veterinarian likely has a cat specific exam room and will offer your kitty a blanket to sit on rather than just the cold table. They will also have treats and toys and will have a pheromone diffuser in the room. Pheromones emit “friendly scents” that only your cat can smell. They tell them to relax, everything is good here, and have no fear. Some clinics will have cat videos, such as birds or fish playing, that will interest your cat as well.
  • If you are still having trouble, there are other products available such as Thundershirts for cats. These can sometimes make your cat feel more comfortable and secure. As a last resort you can ask your veterinarian for a prescription medication that you can administer at home previous to travel to help alleviate fear and anxiety.
  • For more information please give us a call or visit This is a great resource for cats and their “staff” for all things feline related.

Why Should I Bring My Cat to the Vet? He Never Goes Outside.

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Regular visits to the vet for our feline fur-babies are very important, even if they live indoors.

  • Indoor cats need to be vaccinated and dewormed. They should also be on a flea preventative and have a yearly physical exam.
  • A cat in Hamilton, Ontario that lived in a 5th floor apartment contracted rabies from a bat.
  • It is the law that you must vaccinate your cat for rabies.
  • Rabies can be transmitted to humans.
  • Every 9 minutes somewhere in the world someone dies from rabies. Vaccination is the main reason this is not a common occurrence in Canada.
  • You can come into contact with other preventable feline diseases such as distemper, carry them on your clothing or footwear, and transmit them to your indoor cat.
  • You can also carry parasites such as fleas, ticks and intestinal parasites home to your kitty this way.
  • Potting soil has been proven to carry parasite eggs which your cat can ingest.
  • Fleas are vectors for tapeworm.
  • A cat ages approximately 6 years for every one human year, therefore changes in their physical condition can progress very quickly but can be noted on an annual physical exam.
  • Other changes in behaviour, socialization, weight and activity should be addressed by your veterinarian as soon as possible to avoid possible distress, pain or disease for your kitty.

To find out more reasons to bring your kitty to the veterinarian please visit  This is a great resource for cat owners to enrich the life of their kitty cat.