Welcome back! We are so excited to finally to be able to allow you to accompany your pets into the office again! We have missed your smiling faces and can’t wait to see you again! We would like to take this time to assure you that although public health restrictions are loosening, we are still doing our best to assure that we protect all of those around us. Here is a list of all of the things we are doing to ensure your continued safety: • All staff are vaccinated • Face masks are expected to be worn in the clinic at all times by all staff and patrons entering the building • Enhanced disinfection protocols • Hand sanitizing stations available in common areas and at entries/exits • Continuation of curb side services for those individuals who prefer this and for visits not requiring entry into the clinic such as food/prescription pick ups • Use of hepa filters and CO2 monitoring devices to monitor air quality. Commonly Asked Questions: 1. Will I be able to accompany my pet into the clinic for his/her examination? While we are excited to begin allowing clients back into the practice, we must continue to do so in a responsible and safe manner. Due to room limitations and overall size of the practice, we will be offering in-clinic appointments to SELECT clients ON ARRIVAL based on room availability at that time. Please be aware that this means you MAY NOT be invited to accompany your pet into the building if an appropriate examination room is not available at the time of your appointment. We have opted to proceed in this fashion as we begin to open doors to allow for inevitable delays between appointments while we work out the details of enhanced disinfection protocols required between clients while minimizing delays this may cause between appointments. 2. How many people will be allowed to accompany our pet for his/her visit? Due to the small size of our examination rooms and the number of people/animals in the building, we will be limiting the number of family members entering the hospital to 1 person per visit. Exceptions MAY be made in unusual circumstances or in the case of humane euthanasias. 3. What can I expect from my in clinic visit? When you arrive at the clinic for your appointment, simply call inside and let our reception team know you have arrived. If at that time there is a room available facilitating the ability to do an in person visit, we will inform you and give you the option to accompany your pet. If you choose to accompany your pet into the building, you will be directed through our side entrances to the available examination room (Exam room 1 or exam room 2). One of our veterinarians will discuss your concerns in the exam room with you. Examinations will be performed outside the exam room with technicians helping to hold your pet. This is to facilitate social distancing with the need to have a technician available to help with the examination. At the end of your visit, our reception team will perform your billing in your examination room and exit will be through the side door. 4. Will my pet still be able to be seen curbside during this time? During the pandemic some clients may have found their pets were anxious being led into the clinic without them, but many more have found that the pets are actually quite happy to visit without their pet parents. We are happy to continue to accommodate curbside services those clients who wish to avail themselves of the service. As many of you may be aware, we took the opportunity throughout the pandemic to provide a much needed renovation to the inside of the clinic. We hope you will be as happy with the outcome as we are. As part of this renovation we were able to create a 3rd examination room in what was previously our pharmacy area. Due to the small size of this room and its location centrally within the clinic, we have made decided to utilize this space for curbside appointments only. Depending on room availability, you may find that curbside service is a more timely option for your visit. If so, we will be sure to let you know that this choice is available. 5. Why can’t I be present during my pet’s examination? As previously mentioned, our exam rooms are small and in order to facilitate safe social distancing, we will be utilizing our staff for handling during examinations. To maintain safe occupation limits, the addition of a third person in the room has been deemed an unnecessary risk at this time. In order to keep your appointment on time and efficient, we have determined that utilizing our technical staff in 1 central location with pets brought to them will be more efficient. 6. What if I, or someone I know has been diagnosed with COVID or has symptoms of COVID? As per general health and safety guidelines, we will be using our COVID screening tool to determine safe entry into the building. If it is determined that entry to the building is not safe for everyone involved then a curbside appointment will be offered. 7. Can I enter the building without a mask? Due to the increased risk of transmission of COVID in smaller enclosed spaces such as our examination rooms, all clients entering the building will be required to wear a medical face mask covering their chin, mouth, and nose. Should you prefer NOT to wear a mask, we will be happy to provide curb side services. 8. How will I pick up my medications/prescription foods? In order to limit the number of people inside the building at any given time, we will continue to offer curbside service for prescription and food pickups. When you arrive, simply call the clinic and let us know which parking spot you are in and we will bring your order directly to your car along with a payment terminal if required.